Holiday Inn Express & Suites Buford Ne - Lake Lanier, An Ihg Hotel

Active Duty Military under 21 DO NOT COME HERE!!! My nephew tried to get a room he is active duty 18 years old and was told he is too young. My daughter went to reserve the room and was told they couldn't get military discount because she is 21 but not the active duty person. Then the lady who was rude the entire time said they couldn't have the room because she had to stay onsite the entire time even though my nephew is 18 then she kicked them out saying they smelled like marijuana which was untrue. The woman at the desk was just rude and kept trying to find reasons. As retired military I went to inquire why an active duty person under 21 wasn't welcomed. This woman was just rude and determined not to give him a room. I was really disappointed because a year ago we used this hotel after our house flooded and the front desk gentleman was completely wonderful and helpful. This old white lady seemed to discriminate against young people or military or race but kept trying to find reasons.

The rooms are basic. The bathroom was upgraded and nice. This place was under heavy construction. I'm surprised they were open. The floors were being replaced and painting was being done. Everything was covered in plastic. My only complaint was the doors were loud and slammed. Big gap in the bottom of my door. We heard all the hallway noise. Breakfast was okay.

Reserved a room from Friday-Sunday for a funeral. After driving majority of the day we get here to check in and there is nobody up front to check us in. We called Expedia and the Holiday Inn Express Corporate #. The corporate line told us that it was our fault for being late. Both Expedia & HIE called the hotel with no answer. Office door was open, access to the desk and etc. After waiting a hour to check in this lady appears at the front desk. She had lines on her face and physically just woken up. The desk lady had been in a room asleep!! I was told from corporate that we would be hearing from the hotel manager. It’s been 2 days and no call back. I guess this shows me as a customer were I stand. No customer service from this location. When you come for a funeral and this is the service you get,…it’s something you never forget. Holiday Inn Express Buford your customer service sucks!!! Was told we would hear from someone today m,….its 3:55pm and NOTHING!

Worst experience I’ve ever had with hospitality and customer service, I booked a one night stay for my daughter’s 5th birthday. Called and emailed multiple times days before my arrival to make sure my room was booked and will be ready for my arrival at 3am after a over 8 1/2 hour car drive I was reassured multiple times my room would be available for me on Saturday at 3am when I arrive. Well, I arrive and my booking took over an hour to “locate” (was never located) and when I was finally given my room key I asked again that i booked a room with two double beds and to make sure I will get the same room after having to rebook me in the system as a walk in guest. I was again reassured my room had two double beds only to walk into and see only one bed. Horrible horrible horrible upkeep on employees and their capability of working their system and hospitality manners.